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Everything you need to know about orders, shipping, subscriptions and our flowers.

Frequently Asked Questions

Everything you need to know about our flowers, orders, deliveries and subscriptions.

About Inkarri Blooms

What is Inkarri Blooms?

Inkarri Blooms is a farm-direct flower brand rooted in Ecuador and created to bring exceptional Ecuadorian roses and bouquets straight to your door. We work closely with our farms and the people behind every stem, allowing us to offer fresher flowers, no middlemen, and a more personal connection to where your blooms come from.

Inspired by Ecuadorian culture, family, and tradition, Inkarri is about more than flowers — it’s about sharing beauty, creating meaningful moments, and carrying a little piece of Ecuador into every home.

What makes Ecuadorian flowers special?

Ecuador’s growing conditions are naturally made for roses. Near the equator, the flowers receive consistent sunlight throughout the year, while the high-altitude farms provide cooler nights that help the blooms develop slowly and evenly. Combined with mineral-rich volcanic soil, these conditions allow roses to grow with stronger stems, fuller heads, deeper color, and a longer vase life. It’s one of the reasons Ecuadorian roses are known around the world for looking and feeling noticeably different.

What does the name Inkarri mean?

Inkarri is inspired by an ancient Andean legend associated with renewal, resilience, hope, and rebirth. Our brand reflects these values through every bouquet we create.

Product Information & Freshness

How long will my flowers last?

With proper care, most of our roses and floral arrangements may last between 7 and 14 days or longer. Actual vase life varies depending on flower variety, environmental conditions, and care practices.

Why do my flowers arrive partially closed?

Your flowers may arrive partially closed because we ship them at an earlier stage of bloom to help protect their freshness during transit. Once they’re in fresh water and given a little time to hydrate, the roses will gradually open and reveal their full shape and color.

This also helps you enjoy the flowers for longer at home, rather than receiving blooms that are already fully open and closer to the end of their vase life.

Are flowers delivered directly from Ecuador?

Yes. Our flowers are shipped directly from Ecuador, where they are grown, selected, and carefully packed for their journey to you. By keeping the path from farm to doorstep as short as possible, we help preserve freshness, quality, and the natural beauty of every bloom.

Will my bouquet look exactly like the photos?

Your bouquet will be designed to closely reflect the style, color palette, and overall look shown in the photos. Because flowers are natural and each stem is unique, slight variations in bloom size, shade, shape, and availability may occur. These small differences are part of what makes every Inkarri bouquet feel truly one of a kind.

Can flowers contain natural imperfections?

Yes. Flowers are natural products, so small imperfections can happen. You may notice slight differences in petal shape, color, texture, or minor marks from growing and transport. These variations are completely normal and are part of what makes each bloom unique.

Ordering

Can I place orders in advance?

Yes. You can place your order ahead of time and select your preferred delivery date at checkout. Ordering in advance is especially helpful for birthdays, anniversaries, holidays, and other important moments, giving us time to prepare your flowers with the care they deserve.

Can I modify or cancel an order?

Yes, as long as your order has not entered preparation or shipping. If you need to make a change or cancel, contact us as soon as possible. Once flowers have been prepared or dispatched from Ecuador, we may no longer be able to modify or cancel the order.

What happens if I enter an incorrect address?

Please double-check your shipping information before placing your order. If you notice an error, contact us as soon as possible and we’ll do our best to update it before your flowers are prepared or shipped.

Once the order is in transit, address changes may not be possible and additional carrier fees or delays may apply. Inkarri Blooms cannot guarantee delivery for orders submitted with an incorrect or incomplete address.

Can I include a gift message?

Yes. You can add a personalized gift message to your order during checkout. We’ll include it with your flowers so your recipient knows exactly who sent them and the meaning behind the gesture.

Customers are responsible for ensuring the message content is accurate and appropriate.

What payment methods do you accept?

We accept major credit and debit cards, along with the secure payment options available at checkout. All payments are processed securely, so you can place your order with confidence. All prices are shown in U.S. Dollars.

Delivery & Shipping

Where do you deliver?

We currently deliver within the continental United States.

Can I choose a delivery date?

Yes. You can select your preferred delivery date during checkout. We recommend ordering ahead for holidays, birthdays, anniversaries, and other special occasions to help ensure your flowers arrive when you want them.

Can I track my order?

Yes. Once your flowers have shipped, you’ll receive a tracking number so you can follow your order from Ecuador all the way to your doorstep.

Are delivery dates guaranteed?

While we make every effort to deliver on the selected date, delivery dates are estimates and cannot be guaranteed due to factors beyond our control, including weather, carrier delays, natural disasters, labor disruptions, or other unforeseen circumstances.

What if no one is available to receive the flowers?

If no one is available at the time of delivery, the carrier may leave the package in a safe location or follow their standard delivery procedure. Because flowers are perishable, we recommend choosing a delivery date when someone can receive the package as soon as possible and place the flowers in water. Inkarri Blooms is not responsible for deterioration occurring after confirmed delivery.


Do you deliver on holidays?

We do our best to offer delivery around major holidays, but availability may vary depending on carrier schedules and demand. For special occasions and holiday dates, we recommend ordering early and selecting your preferred delivery date in advance whenever possible.

Subscriptions

How do subscriptions work?


Choose your favorite roses or bouquets, select how often you’d like them delivered, and we’ll take care of the rest. You can receive fresh Ecuadorian flowers weekly, twice a month, or monthly. Our subscriptions are designed to stay flexible, so you can pause, skip, or cancel before your next billing cycle.

Can I skip a delivery?

Yes. Deliveries may be skipped according to the subscription management options available in your account.

Can I cancel my subscription?

Subscriptions may be canceled before the next billing date. Charges already processed are generally non-refundable.

Will I receive the same flowers every month?

Not at all. You will receive different rose colors, bouquet styles, or seasonal selections throughout the year. We like to keep each delivery feeling fresh and special while maintaining the quality and style you expect from Inkarri Blooms.

Shipping & Delivery Policy

How and when your flowers reach your door.

Delivery areas

We currently deliver throughout the continental United States. Delivery availability may vary by ZIP code.

Processing schedule

Orders are processed Monday through Friday, excluding major holidays.

Delivery dates

Customers may select a preferred delivery date when available. While we strive to meet requested delivery dates, delivery dates are estimates and are not guaranteed.

Tracking information

Tracking information will be provided once an order ships.

Carrier delays

Weather events, carrier disruptions, transportation delays, holidays, natural disasters, labor disputes, and other circumstances beyond our control may impact delivery schedules. Inkarri Blooms is not responsible for carrier-related delays after packages have been accepted by the shipping carrier.

Incorrect addresses

Customers are solely responsible for providing complete and accurate shipping information. Additional fees may apply for:

  • Address corrections
  • Rerouting
  • Reshipments
  • Redelivery attempts

Delivered packages

Once a package has been marked as delivered by the carrier, responsibility for the package transfers to the recipient. Inkarri Blooms is not responsible for theft, weather exposure, recipient absence, or deterioration occurring after delivery confirmation.

How much does shipping cost?

Shipping is always included in the price of your flowers. There are no additional shipping fees at checkout, no matter where your order is being delivered within the continental United States. The price you see is the price you pay, making it simple to enjoy fresh flowers from Ecuador without any unexpected delivery charges.

How fast do orders ship?

Orders are processed Monday through Friday and are prepared to ship so they arrive on your selected delivery date.

Freshness Guarantee

Our promise on the flowers you receive.

We proudly stand behind the quality of every bouquet we deliver.

If flowers arrive damaged, wilted, defective, missing items, or significantly different from the product purchased, customers must contact us within forty-eight (48) hours of delivery.

Claims must include

  • Order number
  • Description of the concern
  • Clear photographs of the flowers
  • Photographs of the packaging

Upon review, Inkarri Blooms may provide

  • Replacement product
  • Store credit
  • Partial refund
  • Full refund

All resolutions are determined at the sole discretion of Inkarri Blooms, based on the specific circumstances of each claim.

Refund & Replacement Policy

What to do if something isn't right.

Due to the perishable nature of fresh flowers, all sales are generally final.

Eligible claims

Refunds, replacements, or credits may be considered for:

  • Damaged products
  • Incorrect products
  • Missing items
  • Significant quality issues
  • Delivery errors attributable to Inkarri Blooms

Non-eligible claims

Refunds will generally not be issued for:

  • Natural flower variations
  • Recipient preferences
  • Minor cosmetic imperfections
  • Failure to follow care instructions
  • Delays caused by carriers
  • Incorrect addresses supplied by customers
  • Claims submitted more than forty-eight (48) hours after delivery
  • Circumstances beyond our reasonable control

To submit a claim, contact us within forty-eight (48) hours of delivery with your order number, a description of the issue, and photographs of the flowers and packaging.

Floral Substitution Policy

Why an arrangement may include different blooms.

Fresh flower availability may vary due to seasonality, weather, agricultural conditions, and market supply. Certain flowers, containers, packaging materials, or decorative elements may occasionally require substitution.

Inkarri Blooms reserves the right to substitute flowers, containers, packaging, or decorative elements of equal or greater value while preserving the overall style, color palette, and design intent of the original arrangement.

Subscription Policy

Managing your recurring flower deliveries.

Subscription service

Subscribers receive recurring floral deliveries based on their selected subscription plan.

Automatic billing

Subscription fees are automatically charged at the beginning of each billing cycle.

Skipping deliveries

Subscribers may skip eligible deliveries through their account before the applicable billing date.

Cancellation

Subscriptions may be canceled at any time before the next billing cycle. Charges already processed are generally non-refundable.

Product availability

Subscription flowers may vary due to seasonality, freshness, and availability.

Care Instructions

Keep your blooms beautiful for longer.

For best results:

  • Trim stems at an angle before placing in water.
  • Always use fresh water and add the recommended amount of flower food
  • Use a clean vase.
  • Change water every two to three days.
  • Keep flowers away from direct sunlight, heat sources, and ripening fruit.
  • Remove spent blooms as needed.

Failure to follow recommended care instructions may reduce vase life.

Sustainability & Ethical Sourcing

How we source and package our flowers.

We work with farms and suppliers that strive to maintain responsible agricultural practices, efficient resource management, and ethical labor standards. Whenever possible, we use recyclable, reusable, or responsibly sourced packaging materials.
Because sustainability practices vary among suppliers and evolve over time, specific certifications and practices may differ by product and growing region.

Privacy Policy

How we collect, use and protect your information.

Information we collect

We may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Recipient information
  • Payment information
  • Website activity data
  • Device information
  • Cookies and analytics data

How we use information

  • Process transactions
  • Deliver products
  • Provide customer support
  • Improve website functionality
  • Prevent fraud
  • Send marketing communications when authorized

Information sharing

Information may be shared with:

  • Payment processors
  • Shipping providers
  • Technology providers
  • Marketing service providers
  • Government agencies when legally required

We do not sell customer personal information.

Data security

We maintain commercially reasonable safeguards to protect customer information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

California privacy rights (CCPA)

California residents may request:

  • Access to collected personal information
  • Correction of inaccurate information
  • Deletion of personal information
  • Information regarding categories of collected data
  • Information regarding third-party disclosures

Customers exercising privacy rights will not be discriminated against. Requests may be submitted by contacting hello@inkarriblooms.com.

Website Accessibility

Our commitment to an accessible experience.

Inkarri Blooms is committed to making its website accessible to all users, including individuals with disabilities.

We strive to follow recognized accessibility standards, including WCAG guidelines, and continuously improve accessibility features throughout our website.

Users experiencing accessibility issues may contact us for assistance.

Terms, Policies & Conditions

The terms that apply when you use our website or place an order.

Effective date: 01/07/2026

Welcome to Inkarri Blooms. By accessing our website, placing an order, purchasing a subscription, or using our services, you agree to the policies and terms outlined on this page.

Order acceptance

All orders are subject to acceptance and product availability. Inkarri Blooms reserves the right to refuse, cancel, or limit orders for reasons including but not limited to:

  • Inventory shortages
  • Pricing errors
  • Suspected fraud
  • Payment verification issues
  • Violations of these Terms

Order changes & cancellations

Order modifications or cancellations must be requested before processing begins. Once flowers have entered production, packaging, or shipment, cancellations may not be possible.

Pricing & payment

  • All prices are displayed in U.S. Dollars.
  • We reserve the right to modify pricing, promotions, shipping fees, and product offerings without prior notice.
  • Payment must be received and authorized before order fulfillment begins.
  • Accepted payment methods are displayed during checkout.

Intellectual property

All content appearing on this website — including logos, product names, photographs, images, graphics, videos, text, and branding elements — is the exclusive property of Inkarri Blooms and may not be copied, reproduced, distributed, modified, or used without prior written permission.

Limitation of liability

To the fullest extent permitted by law, Inkarri Blooms shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from website use, product purchases, product delivery, or service interruptions. Our maximum liability shall not exceed the amount paid for the applicable order.

In case of delays

Inkarri Blooms shall not be responsible for delays, interruptions, or failures resulting from events beyond our reasonable control, including but not limited to:

  • Severe weather
  • Natural disasters
  • Agricultural disruptions
  • Transportation failures
  • Labor disputes
  • Government actions
  • Public health emergencies
  • Carrier delays

Governing law

These Terms, Policies, and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict-of-law principles.

Changes to these policies

Inkarri Blooms reserves the right to update, modify, or revise these Terms and Policies at any time. Updated versions will be posted on this page with a revised effective date. Continued use of our website constitutes acceptance of any updates.

Contact Us

We're here to help with anything you need.

For questions regarding orders, policies, subscriptions, privacy matters, or customer support, contact us at hello@inkarriblooms.com or send us a message below.

Need more help?

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